Last updated: February 2026

Privacy Policy

WebPod Limited (“WebPod”, “we”, “us”) respects your privacy and is committed to protecting personal data in accordance with the UK GDPR and Data Protection Act 2018.

Company details:

WebPod Limited, Company No. 16948662

Oak House, Samuel Brunts Way, Mansfield, NG18 2AH

1. Scope

This Privacy Policy explains how we collect and use personal data when you:

  • Create an account
  • Purchase or use our services
  • Contact support
  • Visit our website

If you use WebPod infrastructure to host your own applications, you control the personal data you process. See our Data Processing Addendum for details.

2. Data We Collect

Account & Billing Data

  • Name
  • Email address
  • Billing address
  • Company name (if applicable)
  • VAT number (if applicable)
  • Payment transaction data (processed via payment providers)

Service Usage Data

  • IP addresses
  • Login timestamps
  • Resource usage metrics
  • Support communications
  • Security and abuse logs

Website Data

  • Cookies and analytics data
  • Browser and device information

We do not access or monitor the content of your servers except where required for security, abuse handling, or legal compliance.

3. How We Use Personal Data

We process personal data to:

  • Provide and manage services
  • Process payments and invoices
  • Provide customer support
  • Detect fraud and abuse
  • Maintain security and infrastructure stability
  • Comply with legal obligations

Legal bases under UK GDPR:

  • Contract performance
  • Legal obligations
  • Legitimate interests (security, fraud prevention)
  • Consent (marketing, cookies where required)

4. Payments

Payments are processed by third-party providers.

We do not store full card details.

Payment processors act as independent data controllers.

5. Data Retention

We retain personal data only as long as necessary:

  • Account data: for duration of service + legal retention period (typically 6 years for financial records)
  • Support tickets: up to 3 years
  • Abuse/security logs: typically 30–90 days

6. Data Sharing

We may share data with:

  • Payment providers
  • Infrastructure and network providers
  • Professional advisers (legal/accounting)
  • Law enforcement where legally required

We never sell personal data.

7. International Transfers

Some service providers may process data outside the UK.

Where this occurs, we use appropriate safeguards such as:

  • UK International Data Transfer Agreement (IDTA)
  • Standard Contractual Clauses

8. Security

We implement technical and organisational measures including:

  • Access controls
  • Encryption in transit
  • Monitoring and abuse detection
  • Least-privilege access

No system is completely secure, but we continuously improve safeguards.

9. Your Rights

Under UK GDPR you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with the ICO

Contact: privacy@webpod.co.uk

10. Cookies

We use cookies for:

  • Authentication
  • Security
  • Analytics

A separate cookie banner and policy should be implemented on the site.

11. Changes

We may update this policy periodically. Continued use of services constitutes acceptance.